Privacy Policy

Tensio-wat d.o.o. takes great care of respecting privacy and choice and is one of the indicators of our socially responsible business. In the following section, you will find answers to questions about how we treat personal information, our principles of treatment, and get answers to questions that will give you pleasure in working with us. No less than we expect from you.

OUR RULES ON THE PROTECTION AGAINST THE FOLLOWING IN THE FOLLOWING:

1. We respect your privacy and the choices and check whether our actions affect your privacy and security.
2. We always use the information for the purposes for which you have been given and for which you have been notified. We only send promotional material if you have requested it from us, and you always have the right to withdraw your privilege.
3. We will not offer or sell your information to anyone. Those who have access to your data are trusted partners who respect the Data Protection Rules to the fullest extent.
4. We are obliged to protect your data and make them secure. Therefore, we only work with trusted partners.
5. We are obliged to use your information transparently and transparently.
6. We respect your rights and we always strive to meet your requirements to the greatest extent possible and in accordance with our legal and operational obligations.

For more information on how to implement the Privacy Policy below, we have provided you with the right to personal information and data types that we can obtain directly from you or through interaction with you, how we can use them, whom we can share and how we protect them. Of course, not all situations need to be addressed to you.   In these Privacy Policy you can find an overview of all possible situations of our interaction.

The more you communicate with us, the more we learn from you and we can offer you more custom services.

When we collect your personal information as we are required for our business or when you voluntarily share them with us, we process them in accordance with these Terms. Carefully read this information. If you have any questions or concerns regarding personal information, please contact us at tensiowat@tensiowat.hr .

DATA PROCESSING LODGER:

Tensio-wat d.o.o.

Pere Devčića 11, 10 290 Zaprešić, Croatia

OIB: 32221066238

https://tensiowat.hr/

WHAT ARE PERSONAL DATA?

“Personal Information” is a way of identifying you directly (for example, your name) or indirectly with no over-engagement. Personal information includes information such as email address / home address / mobile phone number, usernames, profile pictures, personal preferences. It can also be identifiers such as a computer’s IP address, MAC address, or cookies.

WHICH DATA WE DO AND WE HAVE USED?

Tensio-wat d.o.o. is always open to communicate with you and we believe that you will want to communicate with us as soon as you reach our website.

We collect and receive data through our websites, forms, apps, and products we sell. Sometimes you give us direct, we collect them when you use cookies and it is possible to make your information available to us and someone else.

There are compulsory fields that are starred in the data collection if these data are needed for:

• Execution of the contract (eg for the delivery of products you purchased through the website / application);
• Providing the service you requested; or
• Fulfilling legal requirements (eg issuing invoices).

Filling up of starred fields can affect our ability to provide services and products.

The table below gives more details explaining how interaction can be provided or collected, which information can then be received from you or through our interaction, which is the purpose for their use and which is the legal basis for their use.

In the column, data that we can receive directly from you or through our interaction is what kind of data we can collect about you depending on the situation.

Based on the General Data Protection Act, the legal basis is explicitly mentioned and may be:

Your consent to the processing, our legitimate interest in processing, the execution of the contract with us or we have to gather information before concluding the contract with us, or in the end it may be our legal obligation imposed by the legislator.

interactions	Data we can receive	Purpose for processing data	Legal basis for data processing
Create and manage your account (information is collected when creating a user account on websites / applications in Tensio-wat d.o.o. when applying through social networks and in our stores).	Name and surname, Gender, date of birth, email address, home address or delivery address, phone or mobile number, ID or username, the place you contacted us when it comes to social networks	a) Completing orders from purchasing our products, ensuring participation in prize draws or surveys, communicating with you and answering questions b) Submit promotional offers to Tensio-wat d.o.o. , (only if you have requested) c) Monitoring and improving our sites / applications, designing and implementing, collecting statistics, running our sites / applications properly and protecting you from fraud;	– processing is necessary for the performance of a contract in which the respondent is a party or in order to take action at the request of the respondent before the conclusion of the contract   – the respondent has given the privilege to process his / her personal data for one or more specific purposes;   – processing is necessary for the legitimate interests of the processing manager or third party, unless these interests are of greater interest or fundamental rights and freedoms of the respondents who require the protection of personal data,especially if the child is a child
Advertising content	Your first name, date of birth, the place you contacted or from whom you are referred,	– Send promotional offers to Tensio-wat d.o.o. , (only if you have requested) – Confirming a list of contacts that are not sending promotional material if they have been unsubscribed from the list of recipients or have withdrawn their privacy	– the respondent has given the privilege to process his / her personal data for one or more specific purposes; – processing is necessary for the legitimate interests of the processing manager or third party

interactions	Data we can receive	Purpose for processing data	Legal basis for data processing
Promotional actions and prize games, surveys (Information collected during the game, competitions, promotional offers, sample requests, surveys).	Your name, surname, date of birth, gender, email address, phone number, home address and delivery address, the place you contacted us, your content that made us available such as videos, photos, comments to some sites / apps or a poll	– Fulfillment of the purpose for which you have given us information, for example, participation in surveys, in addition to what is stated in the rules – Archival and statistical purposes. – To submit promotional content (if you have requested it)	– processing is necessary for the performance of a contract in which the respondent is a party or in order to take action at the request of the respondent before the conclusion of the contract   – processing is necessary for the legitimate interests of the processing manager or third party   – processing is necessary for the legitimate interests of the processing manager or third party
User Generated Content (Information collected when posting content on one of our social network platforms or when accepting the reuse requirements for the content that you posted on our social network platforms).	Depending on the frequency of our interaction, the data may include: Name and surname or alias; Email address; photo;Personal description or preference; Social networking profile (where you use social networking information or share this personal information with us);Other information about yourself that you shared with us (e.g., through the My Account page, by contacting us by providing our own content such as photos or reviews or by asking questions through chat services available on some sites / applications).	– In accordance with certain terms and conditions you have accepted: To post your reviews or content; To promote the product. – For statistical purposes.	– the respondent has given the privilege to process his / her personal data for one or more specific purposes; – processing is necessary for the legitimate interests of the processing manager or third party for the purpose of improving services and products
Ask a question or answer a question	Name and surname, date of birth, email address, home address and delivery address, tel. number, the place you contacted us	Answering a request or request	– Processing is necessary to execute the contract in which the respondent is a party or to take action – actions upon request of the respondent before the conclusion of the contract — – processing is necessary when performing the official authority of the processing manager

For the purpose of securing transactions through our sites / apps / devices from scams and embezzlement we use the solutions of third-party service providers. The method of scoring fraud is based on simple comparisons, associations, groupings, predictions and determination of unhypical values by intelligent agents, data collection techniques with various data analysis techniques.

This fraudulent detection procedure can be fully automated or involve mediation of a person when it makes a final decision. In any case, we take all necessary precautions and protection to limit access to your data.

In the case of automated fraud detection, the following may occur: (i) We may postpone processing of orders / requests due to transaction verification; (ii) we may limit or reject the service of submitting an order / processing request if we determine the possibility of scams. You have the right to access the information on which we base our decision. Read the section “Your Rights and Elections” below.

COOKIES

What are cookies?

This website uses the so-called. “Cookies”. Cookies are small text files stored in your device’s memory through your browser. They store certain information (for example, the language used or page settings) that your browser can reload (depending on the cookie life) on your next visit to our website.

We use two categories of cookies: (1) functional cookies without which the functionality of our website was reduced and (2) additional cookies used for website analysis and marketing purposes.

Additional cookies are used only with your previous privilege. At your first visit to our website, you will see a notification that will ask you for permission to set up additional cookies. If you have given your privacy, we put the cookie on your computer and the ad will not appear until the cookie is activated. After the cookie expires, or if the cookie is actively deleted, the ad will reappear on your next visit to our website and the call will resume again.

Of course, our website can also be used without setting up cookies. You can change or deactivate cookies at any time in your browser.However, this can lead to limited functionality or adversely affect the accessibility of our website.

On our website we use Google Analytics, Google Inc.’s web analytics service, 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”). Google on our behalf analyzes your use of our website. The information Google collects regarding your use of our website (e.g., your starting URL, our site you’ve visited, the browser you are using, your language settings, your operating system, your display resolution) are transferred to the Google server in the US, where they are stored and analyzed. We are made available anonymous in anonymous form. Your use data is not linked to your full IP address. Furthermore, Google is certified under the EU-US Privacy Policy, which ensures that data processing by Google in America applies the appropriate level of data protection.

Additional cookies are linked to Google Remarketing. Google Remarketing is a feature of Google AdWords that allows businesses to show ads to Internet users who previously resided on the company’s website. Google’s remarketing integration, for example, enables the company to create user ads and thereby display relevant ads to interested internet users.

Google Remarketing is Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, United States.

The purpose of Google’s remarketing is to insert relevant advertising for interest. Google Remarketing allows us to serve ads on the Google Network or other web sites that are based on individual needs and respond to the interests of Internet users.

Google Remarketing sets a cookie on the information system of the submitter. By setting up a cookie, Google lets you identify previous visitors to our webpages that can see our ads while they browse other websites that are part of the Google Display Network or while Google searches for terms related to your products or services.

Every visit to the web site where the service is integrated with Google’s remarketing, the web browser of the person who is the data subject automatically identifies with Google. During this technical process, Google receives personal information, such as IP address or user search behavior, which Google uses, among other things, to insert relevant ads.

The cookie is used to store personal information, such as the web site visited by the data submitter. Each time you visit our web site, personal information, including the Internet access IP address used by the submitter, is transmitted to Google in the United States.These personal information is stored by Google in the United States. Google may transfer this personal information collected through a technical process to third parties.

You can withdraw your privacy to web analytics at any time by downloading and installing the available Google plugin for your browser, or you can edit your privates by inserting an opt-out cookie. Both features prevent web analytics as long as you are using the search engine where the plug-in is installed and until you clear the opt-out cookie.

More information about Google Analytics is available in Google Analytics Terms of Service, Google Analytics Privacy Policy and Google’s Privacy Statement .

In addition to Google Analytics and Remarketing, in order to display the content relevant to each user personally, thereby enhancing the user experience on our website, we also use Facebook Pixels. Facebook Pixels allows us to find out more about the way our people use our web pages, and to show ads to those who are most interested in.

Every visit to the web site where the service is integrated with the Facebook pixel, the web browser of the person who is the data subject automatically identifies with Facebook. During this technical process, Facebook receives personal information, such as IP address or user search behavior, which Facebook uses, among other things, to insert relevant ads.

More information about Google Pixel is available in the Facebook Pixel Terms of Use , in the Facebook Pixel Privacy Policy , and in the Cookie Policy for Applications and Pages cookies .

Links to third party web sites and social networking

Our website may from time to time contain links to other partners ‘and social networks’ websites. If you visit any of these sites via the link, keep in mind that these sites have their privacy policies and that we are not responsible or responsible for them. Read the rules before submitting personal information to these sites.

We can also offer you the ability to sign up through social networks. If you sign up through social networks, please keep in mind that you share your profile information with us depending on the social network platform settings. Visit the social networking platform in question and review the privacy policy to understand which personal information you share and use in this context. Let our sites and apps allow users to publish their own content. Do not forget that all the content you post on platforms on our social networks is available to the public, so be careful when sharing certain personal information such as financial information or address details. We are not responsible for any other person’s actions when disclosing personal information on our social network platforms and we strongly recommend that you do not share such information.

To whom we can forward your information

Your personal data may be accessed by a third party only if you have expressly consented to it. When you have given such a consent then make sure that the third person as a processing manager is processing it in accordance with your own terms and conditions and the privacy policy and we advise you to make sure that the third party’s compliance policy is approved before giving consent.

  In some cases, we assign a certain amount of business tasks to third parties who are executives of our orders in order to fulfill the purpose for which you have given us your information. In a very limited extent, we can provide your information and ensure that the data is necessarily reduced to a minimum that will allow third parties to execute our order. We require a genuine dedication to providing privacy protection and a guarantee that your information will not be used for other purposes. For example, we can entrust processing services for your personal information:

Third parties needed to deliver products, eg mail / delivery services; Third parties who help us provide technical support such as platform or server hosting, database support, and maintenance, as well as software and apps that may contain your information (such services sometimes imply access to your data so that you can perform the necessary tasks ); Payment Service Providers and Credit Intermediation Agencies for the purpose of assessing your creditworthiness and confirmation of details about you when this is a condition for getting in touch with you, the Advertising, Marketing, Digital Advertising and Advertising on Social Networks to help us run advertising and marketing campaigns, analyze their effectiveness, and manage contact with you and your questions;

DATE OF DATA

We collect data collected on our servers or service providers. It is possible to transfer data to a destination outside the European Economic Area (EGP) and may be accessed from the specified destination and may be stored there. It can be processed by staff members who work outside the EGP and work for us or for one of our service providers.

Tensio-wat d.o.o. transfers personal data outside EGP only in a safe manner and in accordance with the law. As some countries may not have laws regulating the use and transfer of personal data, we take the necessary steps to ensure that third parties comply with the obligations set out in these Terms.

We store your personal information only when we need them for the purposes for which we store them, in order to meet your needs or legal obligations.

To determine the retention period, we take the following criteria:

When you buy products and services, we store your personal information for the entire duration of the contract and up to 5 years after the end of the purchase.

When you participate in a promotional offer, prize games, surveys, we store your personal information in the course of such action and for the longest one more year

When you contact us with a query, we store your personal information in the time period required to process your query and for a maximum of three years

Since you create an account, we store your personal information until you ask for your account to be deleted as long as there is a site;

If you agree to direct marketing, we will store your personal information until you cancel your subscription or request deletion of your subscription

When cookies are stored on your computer, we store them while serving the purpose (such as the duration of a cookie cookie session or a cookie ID) or in certain laws; We may keep some of your personal information for the purpose of meeting our legal and subordinate obligations as well as the purpose of managing their rights (for example, exercising the rights of the courts) or collecting statistical data and keeping records.

When our personal information is no longer needed, we remove them from the system and archive or convert them into anonymous data so that we can no longer identify you.

Your Personal Information is Safe

We are obliged to protect your personal information and take the necessary measures to ensure their protection. We contract on third-party trusted third parties who process your personal information to do the same.

We always do our best to protect your personal information and after we receive them with strict procedures and security features we try to prevent unauthorized access to the data. Since data transfer over the internet is not quite secure, we can not guarantee the security of the data sent to our site. Each transfer as such is done at your own risk.

YOUR RIGHTS AND CHOICES

Tensio-wat d.o.o. respects your privacy: It is important that you manage your personal information. You have the following rights:

• The right to access to his / her personal data collected in connection with it may be used by the administrator to use all reasonable means of identifying the identity of an individual whose personal data, in particular in the online services and online identifiers.
• The right to repair inaccurate data that has been collected in connection with it may be used by the processing manager to use all reasonable means to verify the identity of an individual whose personal data, in particular in online services and online identifiers.
• The right to “forget ” or delete all data provided the conditions of Article 17 of the General Data Protection Regulation are met.
• The right to terminate the use of personal data for the purposes of direct marketing by withdrawing a privola
• The right to independently decide on the use of personal data based on automated processing.
• The right to file a complaint with the Data Protection Agency, Marttićeva 4, Zagreb , against the supervisor if you consider that processing of personal data is in violation of the General Data Protection Act.

To process your request, we may ask for your identity verification.

CONTACT

• If you have any questions or concerns about how we deal with your personal information and how we use them or want to exercise the above mentioned rights, please contact us in writing  

Tensio-wat d.o.o. , Pere Devčića 11 , 10 290 Zaprešić, Croatia (with indication of data protection)

Or by e-mail at the address tensiowat@tensiowat.hr

SUPPLY THE RULES ON PRIVACY

We may periodically update our Privacy Policy. Updates will be posted on our website. All amendments come into effect at the time of their publication on our website. Therefore, we advise you to visit the site regularly to be notified of possible updates.